GET IN TOUCH
For qualified prospects: book a 20-minute call directly. For everything else: email. I respond within 48 hours on weekdays. No sales reps, no account managers, no “we'll have someone get back to you.”
THE PRIMARY PATH
No intake form. No long questionnaire. No “please complete this 30-question brief before we can talk.” On the call, you tell me about your practice, your timeline, your EHR, and your budget. I tell you which product makes sense — or that I'm not the right fit.
WHAT THE CALL IS
- 20 minutes. Timed. I'll end it at the 20-minute mark.
- No sales pitch. I tell you if Hexidus is a fit or not.
- You leave with a clear recommendation and a rough quote.
- If we're a fit, I send the SOW within 48 hours.
Don't see a time that works? Email robert@hexiduslabs.com with your timezone and preferred window. I'll find something.
THE SECONDARY PATH
I read every email. I respond within 48 hours on weekdays — longer on weekends when I'm on night shifts. No auto-responders, no drip sequences, no “we'll route your inquiry to the appropriate team.” Just me.
If you're emailing about an engagement:
- —Your practice name and location
- —Your EHR (Hint, Atlas, Elation, Jane, or other)
- —Your target launch date
- —Which product you're interested in (Audit, Lite, Pro)
- —Your timeline constraints, if any
If you're a fellow practitioner-builder or health-tech operator just wanting to connect: no format required. Just say hi.
THE TERTIARY PATH
For prospects who aren't ready for a call yet — maybe you're still comparing options, maybe you want to ask a question before committing to a time. This form goes to the same inbox as the email above. Same 48-hour response window.
BEFORE YOU REACH OUT
The filters below aren't hidden scope I'll negotiate on the first call. They're hard declines. If any of them describes what you need, I can usually recommend a specialist who'd serve you better. No offense meant, none taken.
Technical scope
- HIPAA-handling infrastructure
- EHR API integration (Hint, Atlas, Elation, Jane, Spruce)
- Patient portal with PHI
- Telehealth video or messaging
- Prescription workflows
- Billing system replacement
Service type
- Paid ads management
- Video production
- Professional photography
- Logo / branding design
- Copywriting from scratch
- Ongoing content retainers
Market
- California clients
- New York clients
- Non-US clients
- Large hospital systems
If you're a fit — which most independent practice prospects are — skip back up and book the call. If you're on the fence, send the inquiry form. If you're in the “not a fit” column, I'll usually have a specialist to recommend. Just say so in the email.